City of Los Altos Announces New Partnership for False Alarm Reduction Program

Los Altos, Calif. — April 13, 2024 — The city of Los Altos has partnered with Alarm Program Systems to manage the City's False Alarm Reduction Program, a program enacted to decrease false alarm responses attributed to faulty equipment and user error.

Alarm Program Systems will oversee all aspects of alarm registration, account information, and false alarm payments while providing improved customer service. Alarm Program Systems will formally notify all existing residential and commercial alarm permit holders of the change, and provide details if further action needs to be taken. This change will not affect the validity of alarm permits or their expiration. 

It is mandatory to register and permit all residential and commercial alarms through the City. The permit costs $41.90 and is valid for one year. The permit is non-transferable.

The False Alarm Reduction Program aims to reduce the number of false alarm call responses, encourage individuals to maintain their equipment, and promote the proper use of alarm systems; in turn, the program allows Police Department personnel to be more available to respond to incidents where an officer’s presence is required. 

To learn more about the False Alarm Reduction Program, please visit www.losaltosca.gov/falsealarm. 

Please direct media inquiries to Public Information Officer Sonia Lee at (650) 947-2611 or slee@losaltosca.gov.