Contact Us, Important Support Hotlines and Resources
The Los Altos Police Department provides Police, Fire and Medical services 24-hours a day for the city of Los Altos. A Police Department Directory is provided below for your convenience.
Business Hours
Monday - Friday
8 AM - 5 PM
Los Altos Police Department Directory |
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Emergency - Police, Fire and Medical (TDD Access) |
9-1-1 |
| Alternate 9-1-1 | (650) 947-2779 |
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Text to 9-1-1 "Call when you can. Text if you can't"
Here is what to do:
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"Text 911" in the "To" or recipient box |
| 24-Hour Los Altos Police Non-Emergency Assistance | (650) 947-2770 |
| 24-Hour Los Altos Police Main Fax number | (650) 947-2704 |
| E-mail Los Altos Police for general questions. This mailbox is monitored intermittently during normal business hours. Can you wait up to 48-hours for a response? If not, dial (650) 947-2770 for non-emergency assistance. If you need an immediate response, please dial 911 or (650) 947-2779 | police@losaltosca.gov for general questions. (Do not use email if reporting something in progress) |
| Animal Control Services by City of Palo Alto - this link provides helpful information regarding animal control services which are provided by the City of Palo Alto. If you are reporting an urgent matter dial 911 or (650) 329-2413 directly. | (650) 329-2413 Palo Alto Police Dispatch |
| Animal Licensing, shelter and other services by Pets in Need | (650) 496-5971 |
| Anonymous Tip - Submit online @ TipSubmit | (650) 947-2774 Leave an anonymous voicemail message |
| Drone User Information by the Federal Aviation Administration (FAA). Did you know drones are considered an aircraft by the FAA? The FAA classifies a drone as an "Unmanned Aircraft Systems" (UAS). If you own a drone you are required to register your drone at FAADroneZone.com. Download the free Mobile App B4UFLY to check whether it is safe to fly | faa.gov/uas/ |
| Neighborhood Watch Program use this link to learn more about Neighborhood Watch here | |
| Noise Complaints | (650) 947-2770 If happening now, call us |
| Traffic or Parking Issues use this link to report a non-urgent traffic or parking related issue that is occurring in the city of Los Altos or call (650) 947-2770 and the call taker will handle your call accordingly | (650) 947-2770 If happening now, call us |
Santa Clara County Support Hotlines and Web Links |
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Behavioral Health Services of Santa Clara County - This is the entry point for access to all Santa Clara County behavioral health services. Provide support for individuals and families who are in crisis; considering suicide; or struggling with mental illness, substance use, or both Mobile Crisis Response Team - In Santa Clara County, this team is available to individuals in crisis that exhibit mental health symptoms, may be suicidal or at-risk. Dial (800) 704-0900 option#2 Monday-Friday 8AM-8PM. Outside of those hours, call the same number. Assistance is available in over 200 languages. For a Mobile Crisis Response Teams informative flier click here |
(855) 278-4204 Suicide Prevention Line (800) 704-0900 option#2 Mobile Crisis Response Team or Text RENEW to 741741 if in Crisis (800) 488-9919 Substance Use |
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Bill Wilson Center - Supports and strengthens the community by serving youth and families through counseling, housing education, and advocacy |
(408) 243-0222 (408) 850-6125 Crisis Line |
| Community Health Awareness Council (CHAC) - Counseling & Mental Health Services | (650) 965-2020 |
| Community Services Agency (CSA) - Committed to serving our local neighbors in need | (650) 968-0836 |
| COVID-19 - Santa Clara County Health Concerns and Services - Report a concern about a school, business, or healthcare provider. Also a resource for workers, volunteers, and other personnel that are concerned about their employer violating the Santa Clara County Health Order | (866) 870-7725 Advice Line |
| Office of Mediation and Ombuds Services (OMOS) - Leading difficult conversations and resolving conflict for County of Santa Clara employees, departments, agencies and community members since 1977. | (408) 993-4107 |
| Senior Intervention Hotline for Crisis and Support Services - Institute on Aging’s 24-hour toll-free Friendship Line is the only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities | (800) 971-0016 24/7 Friendship Line |
| Substance Abuse Prevention Service - Addresses problems associated with alcohol and other drugs (AOD) use and abuses | (408) 794-0660 Prevention Line |
| WomenSV - A Domestic Violence resource center designed to raise public awareness and connect domestic violence survivors in the Bay Area to available resources and help to build a strong support network | (833) 966-3678 |
| YWCA Silicon Valley Crisis Intervention Team - The first point of contact for survivors of domestic violence, sexual assault, and human trafficking | (800) 572-2782 Get Help 24/7 |
