Alarm Systems - Los Altos Alarm Program
An alarm permit is required for both residential and business alarm systems in Los Altos. More information, visit Los Altos Municipal Code section Chapter 6.04 - Alarm Systems.
The city of Los Altos now contracts with Alarm Program Systems to handle the Los Altos False Alarm Reduction Program (Los Altos FARP), which was enacted to encourage alarm users to maintain operational reliable equipment, promote proper use of alarm systems and help reduce the amount of false alarm call responses.
You can register for a permit here: Alarm Permit Registration
The Los Altos FARP manages all aspects of your alarm account such as registration, account information and payments. Alarm registrations are valid for one year and are not transferrable. If you move and would like to close the account, notify Alarm Systems Program to avoid late charges.
Customer Service: (888) 865-9770 (Monday-Friday, 9 AM - 5 PM PST) or by email at losaltosca@citysupport.org.
Make your checks payable to: Los Altos Alarm Program
Mail your payments to:
Los Altos Alarm Program
P.O. Box 6112
Concord, CA 94524
| Alarm Permit Information | Fees |
|---|---|
| Initial Alarm Permit: | $43.50 |
| Annual Alarm Renewal: | $43.50 |
| Late Renewal: | $87.00 |
| False Alarm Response: First two (2) responses in a permit year (No Charge); the third and subsequent responses are $260.00 per response. | $260.00 |
Police Fee Schedule effective 7/01/24
Background
Prior to enacting the Los Altos FARP, the Los Altos Police Department responded to numerous residential and business alarms that were primarily user error and faulty equipment. Partnering with Los Altos FARP has helped reduce these types of responses over the years.
Preventing False Alarms
In addition to having your security company service your system regularly, the following tips may also help prevent false alarms:
- Lock all protected doors and windows
- Keep pets, balloons, fans, heaters, plants, curtains, etc. away from motion sensor areas
- Educate system users: All users, key holders or any person with legal access to your property must be thoroughly trained on how to operate your system, including knowledge of correct arming codes, pass codes, telephone numbers and procedures for canceling accidental alarm activations
Be sure to notify your alarm company when
- You think the system is not working properly
- You plan any remodeling, including replacing doors, windows, hanging drywall, sanding floors, changing phone systems, fumigating, installing wiring for cabling or other electronics, installing anything near the control panel or keypads
- You hire domestic help, get a new pet, plan to sell your house or are testing your system
