Frequently Asked Questions

How do I report a pothole in the street and how are repairs scheduled?
Potholes are repaired within 24-hours after notification. Please call the Maintenance Services Department at (650) 947-2785 or submit an Online Service Request.

Who is responsible for cleaning graffiti on the street?
Graffiti on the street are cleaned or covered within 24-hours after notification. Please call the Maintenance Services Department at (650) 947-2785 to report any graffiti on the street or submit an Online Service Request.

Who replaces missing street signs?
Missing or damaged street name signs are replaced or repaired as soon as possible. Please call the Maintenance Services Department at (650) 947-2785 to report any street sign problems or submit an Online Service Request.

How do I report trip hazards?
You can report a trip hazard on the street or sidewalk to the Maintenance Services Department at (650) 947-2785.

Who do I call regarding my garbage pick-up?
For questions regarding your garbage collection, contact Mission Trail Waste Systems at (650) 473-1400.

How do I report a street light that is out or flickering?
You can report a street light outage or problem by contacting Pacific Gas & Electric at (800) 743-5000. Please make sure you provide PG&E with the location of the street light outage and street light pole number, which is located on the pole approximately 6 feet from the ground.