Civilians' Complaint Submission - Independent Intake Official (IIO) WEBFORM

This form may be used to initiate a civilian complaint about any member of the Los Altos Police Department.  By completing this form, your complaint will be submitted solely to the Independent Intake Official (IIO) and your contact information will be forwarded to the Police Department only with your express permission. If you choose, you may remain anonymous and the complaint will be investigated to the fullest extent possible. If you provide an email address you will receive a confirmation email with the details of your submission. If you do not provide an email you will be given the option to preview and print a copy of your complaint before clicking “submit” at the end of the form.  

The Los Altos Police Department has a well-defined procedure for investigating civilians’ complaints. The civilians’ complaint process is designed to investigate the allegations of civilians and to make a determination of fact as to any wrongdoing. Once a complaint is received, it is the responsibility of the involved employee’s commander to ensure a thorough investigation is conducted. Although complaints cannot always be resolved to a civilian’s satisfaction, all investigations are conducted objectively, with a goal of maintaining public confidence and departmental integrity. After completion of the investigation, complaints are directed through the chain of command, to the Chief of Police for an impartial review. After final approval, the civilian will receive a closing written response to the mailing address provided.